Anchors Coaching Limited is committed to protecting your privacy and complies with the principles of the relevant data protection regulations.

This privacy policy explains how Anchors Coaching Limited protects and makes use of any information you share with the company. If you are asked to provide information to the company, it will only be used in the ways described in this policy.

Anchors Coaching Limited gathers and uses certain information about clients where it is in the interest of the professional coaching practice provided. The company acts with integrity and is aligned with the guidance of the ICF, EMCC and AC.

Anchors Coaching – Privacy Policy

Last updated: 19th June 2026

1. Who we are

Anchors Coaching Limited ("we", "us", "our") is a coaching business. Kate Clark, as Director, is the data controller responsible for your personal data.

This policy is written in line with UK GDPR and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025.

Contact details:

  • Business name: Anchors Coaching Limited

  • Contact: Kate Clark

  • Email: kate@anchorscoaching.co.uk

  • Phone: 0772 6466017

  • Address: Available on request

If you have any questions about this policy or how your data is handled, please contact us using the details above.

2. What personal data we collect

We collect the minimum amount of personal data needed to run the business. We do not collect or store bank/payment card details.

We collect:

Data Collected:

Email address -

You subscribe to our newsletter

Sending newsletter content and updates

Email address -

You book an appointment

Sending your Zoom link and invoices

Mobile number -

You book an appointment

Contacting you about your appointment (e.g. reminders, changes)

Home address -

I gift a resource (e.g. a book) to you

Posting/arranging delivery of the resource (e.g. via Amazon)

3. Why we process your data (our legal basis)

Under UK GDPR, we rely on the following legal bases:

  • Consent – for sending newsletter emails, which you can withdraw at any time (see Section 7), and for sending a physical resource to your home address, which you only give us when you ask for one.

  • Contract / steps prior to a contract – for processing your email and mobile number when you book a coaching appointment, so we can deliver the service you've booked (Zoom link, invoice, appointment communication).

  • Legitimate interests – for basic business admin, such as keeping records of invoices for accounting purposes, where this doesn't override your rights.

4. How we collect your data

We collect data directly from you when you:

  • Sign up to our newsletter (e.g. via a sign-up form on our website)

  • Book a coaching appointment (e.g. via [insert booking platform, if any])

We do not buy, sell, or obtain personal data from third parties.

5. Who we share your data with

We use a small number of third-party services to run the business. We only share what's necessary for them to provide their service to us:

  • Newsletter platform: KIT to store your email and send newsletters.

  • Video calling: Zoom to send you a link to your coaching session.

  • Invoicing/accounting software: Xero to send invoices to your email.

  • Amazon (or similar retailer): where you ask for a physical resource/book to be sent to you, we use your home address to arrange delivery via Amazon or a similar retailer.

  • Data storage: Egnyte used to securely store business files and records, protected with two-factor authentication (2FA).

We also run a private group for a small number of clients. When emailing the group as a whole, we use BCC so that members' email addresses are not visible to each other.

We do not sell or rent your personal data to anyone, and we don't share it for marketing purposes with other companies.

6. International data transfers

Egnyte allows UK customers to keep files stored in European data centres (including UK locations), and we use their geo-location settings to keep your data within the UK/EU. If any data ever needs to be transferred outside the UK (for example, for support purposes), Egnyte protects this using Standard Contractual Clauses (SCCs).

Some of our other tools (e.g. Zoom, Xero) may store data outside the UK/EEA, including in the USA. Where this happens, these providers are required to have appropriate safeguards in place, such as Standard Contractual Clauses or an adequacy decision, to protect your data to UK GDPR standards.

7. How long we keep your data

  • Newsletter data: kept for as long as you remain subscribed. Removed promptly once you unsubscribe.

  • Booking data (email/mobile): kept for as long as reasonably needed to deliver the service and meet accounting/legal obligations (typically up to 6 years for invoice-related records, in line with UK tax record-keeping requirements), after which it's deleted.

  • Home address: only kept for as long as needed to arrange delivery of the resource, then deleted.

8. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct any inaccurate or incomplete data

  • Erase your data ("right to be forgotten"), where applicable

  • Restrict or object to processing in certain circumstances

  • Withdraw consent at any time (e.g. unsubscribe from the newsletter using the link in any email, or by contacting us directly)

  • Data portability – request your data in a portable format

  • Complain – you can complain to us directly (see below), and/or to the Information Commissioner's Office (ICO):

To exercise any of these rights, just contact us using the details in Section 1. We'll respond within one month.

How to complain to us directly

If you think we've done something wrong with your personal data, you can complain to us directly - you don't need to go to the ICO first. Just email [insert email] with "Data protection complaint" in the subject line, telling us what's happened.

We will:

  • Acknowledge your complaint within 30 days

  • Look into it and keep you updated on progress

  • Let you know the outcome, and remind you of your right to also complain to the ICO if you're not satisfied

9. Keeping your data secure

As a sole practitioner, I take reasonable steps to keep your data secure, including:

  • Storing business files and records securely on Egnyte, protected by two-factor authentication (2FA)

  • Using reputable, password-protected third-party platforms (email, video, invoicing) rather than storing personal data unnecessarily on personal devices

  • Working with an external IT support team, Roadmap-IT, who manage and monitor our security

  • Not holding more data than needed (e.g. no bank details, and home addresses only kept briefly where needed)

10. Changes to this policy

We may update this policy from time to time, for example if we start using a new tool or service. The date at the top shows when it was last updated.